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Customer satisfaction is our goal, feedback is very important for us to provide better service Before you give neutral or negative feedback, please contact us so that we can resoe your concerns We value your feedback. Welcome your inquiry Because of the high volume of customer service consultations. There are many things to deal with. Please forgive me for failing to reply in time After-sales support 7 days return and exchange, if you have any problems with the shoes, please contact customer service as soon as possible to explain the situation. We take care of it. Broken bottom, degumming, breakage, our shop is responsible for handling costs. Small thread ends, small stains, slight color difference, slight glue smell or glue leakage... are not quality problems. The company shall bear the cost of express delivery for the return or exchange caused by quality problems or misdelivery.